WEA Learner Satisfaction Survey

Thank you for agreeing to complete this survey. The form is completely confidential. You don’t have to give your name. If you have any problems with this form, please contact suggestions@wea.org.uk.

About You
Gender:		Male       Female
Age range:		Please select.. 16-18 19-24 25-34 35-54 55-64 65+
How would you describe your ethnic origin (e.g. Black British, Black African, White British, etc)?
Would you say you had a disability or learning difficulty?		Yes        No
How long have you been learning with the WEA?		Please select.. Under 1 year 1-2 years 3-5 years More than 5 years
Have you been on any other courses/learning within the last 2 years?		Yes        No
In which WEA region are you located?		Please select.. East of England East Midlands London North East North West Southern South West West Midlands Yorkshire and Humber Don't Know
The Survey
(1) How did you find out about your course? Please select all that apply, use ctrl + click to select more than one.		Brochure WEA Branch WEA staff Friends or Family Workplace School Trade Union Community organisation or worker Advertisement or poster WEA website
Other (Please state)
(2) Taking everything into account, how satisfied were you with your WEA learning experience?		Please select.. Extremely satisfied Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied Extremely dissatisfied
(3) How would you rate the teaching against the following?		Very PoorExcellent
Tutor(s) knew their subjects?		1   2   3   4   5   6   7
Tutor(s) made the subject interesting?		1   2   3   4   5   6   7
Tutor(s) related well to me as a person?		1   2   3   4   5   6   7
Tutor(s) gave me extra support when I needed it?		1   2   3   4   5   6   7
Tutor(s) let me know how well I was doing?		1   2   3   4   5   6   7
Lessons were well planned?		1   2   3   4   5   6   7
Teaching materials were clear and useful?		1   2   3   4   5   6   7
(4) How would you rate the information and advice you were given about: (please rate, even if you didn’t need help.)		Very PoorExcellent
Financial help, e.g. travel or childcare?		1   2   3   4   5   6   7
Extra help with a disability?		1   2   3   4   5   6   7
Extra help with English, Maths or Study Skills?		1   2   3   4   5   6   7
Other courses you could do?		1   2   3   4   5   6   7
The national learndirect website?		1   2   3   4   5   6   7
Your local nextsteps organisation?		1   2   3   4   5   6   7
Both nextstep and learndirect provide adults with information, advice and guidance about learning and employment opportunities. Click here for nextstep. Click here for learndirect.
(5) How satisfied were you with the level of support you received from us?		Please select.. Extremely satisfied Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied Extremely dissatisfied
(6) What do you feel you've gained from doing the course? E.g. knowledge, skills, friends, confidence - anything you feel has been of benefit to you.
(7) Do you think you will:
Learn with us again in future?		Yes        No
Learn with another college or learning provider?		Yes        No
Recommend us to a friend or family member?		Yes        No
Take a break from learning?		Yes        No
If you need help deciding what to do next, why not visit our website? Click here to find out more.
Please indicate how strongly you agree or disagree with the following statements. When answering, think about the WEA as a whole, not just your tutor(s)
(8a) I am treated with respect by staff		Please select.. Strongly agree Tend to agree Neither agree or disagree Tend to disagree Strongly disagree
(8b) I am treated fairly by staff		Please select.. Strongly agree Tend to agree Neither agree or disagree Tend to disagree Strongly disagree
(9) The WEA asks its learners for their views on how it can improve its courses, teaching and facilities		Please select.. Strongly agree Tend to agree Neither agree or disagree Tend to disagree Strongly disagree
(10) And which of the following best describes how the WEA responds to learners’ views?		Please select.. They always respond to our views They sometimes respond to our views They rarely respond to our views They never respond to our views Don't know
Any other comments?