WEA Learner Satisfaction Survey

Thank you for agreeing to complete this survey. The form is completely confidential. You don’t have to give your name. If you have any problems with this form, please contact suggestions@wea.org.uk.

About You
Gender:		Male       Female
Age range:		Please select.. 16-18 19-24 25-34 35-54 55-64 65+
How would you describe your ethnic origin?		Please select.. Asian – Bangladeshi Asian – Indian Asian – Pakistani Asian – Other Black - British Black – African Black – Caribbean Black – Other Chinese Mixed – White and Asian Mixed – White and Black African Mixed – White and Black Caribbean Mixed – Other White – British White – Irish White - European White – Other Any other ethnic origin Not known Prefer not to disclose
Would you say you had a disability or learning difficulty?		Yes        No
How long have you been learning with the WEA?		Please select.. Under 1 year 1-2 years 3-5 years More than 5 years
Have you been on any other courses/learning within the last 2 years?		Yes        No
In which WEA region are you located?		Please select.. East of England East Midlands London North East North West Southern South West West Midlands Yorkshire and Humber Don't Know
How would you describe the subject of your most recent course?		Please select.. Art, media or publishing Business, administration or law Computer-related skills Health, fitness and personal development History, philosophy or theology Language and numeracy skills Literature, languages and culture Parenting and schools Science and environmental studies Social sciences Trade Union Learning Don't know
Other (Please state)
Thinking about your most recent course, what is/was your main reason for doing it?		Please select.. Leisure, recreation or general interest Gain skills for work Gain other skills Improve reading, writing or maths Improve fitness, personal development Improve parenting skills Support existing hobby
Other (Please state)
The Survey
(1) How did you find out about your course? Please select all that apply. Use ctrl + click to select more than one.		Brochure WEA Branch WEA staff Friends or Family Workplace School Trade Union Community organisation or worker Advertisement or poster WEA website
Other (Please state)
(2) Taking everything into account, how satisfied were you with your WEA learning experience?		Please select.. Extremely satisfied Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied Extremely dissatisfied
(3) How would you rate the teaching against the following?		Excellent Disappointing
Tutor(s) knew their subjects?		4      3      2      1
Tutor(s) made the subject interesting?		4      3      2      1
Tutor(s) related well to me as a person?		4      3      2      1
Tutor(s) gave me extra support when I needed it?		4      3      2      1
Tutor(s) let me know how well I was doing?		4      3      2      1
Lessons were well planned?		4      3      2      1
Teaching materials were clear and useful?		4      3      2      1
(4) How would you rate the information and advice you were given about:
Financial help, e.g. travel or childcare?		Please select.. Excellent Good Satisfactory Disappointing I did not receive this information
Extra help with a disability?		Please select.. Excellent Good Satisfactory Disappointing I did not receive this information
Extra help with English, Maths or Study Skills?		Please select.. Excellent Good Satisfactory Disappointing I did not receive this information
Other courses you could do?		Please select.. Excellent Good Satisfactory Disappointing I did not receive this information
The national learndirect website?		Please select.. Excellent Good Satisfactory Disappointing I did not receive this information
Your local nextsteps organisation?		Please select.. Excellent Good Satisfactory Disappointing I did not receive this information
(5) How satisfied were you with the level of support you received from us? E.g. financial or disability support.		Please select.. Extremely satisfied Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied Extremely dissatisfied
(6) What do you feel you've gained from doing the course? Please select all that apply. Use ctrl + click to select more than one.		New or improved skills Greater knowledge New friends More confidence
Other (Please state)
(7) Do you think you will:
Learn with us again in future?		Yes        No
Learn with another college or learning provider?		Yes        No
Recommend us to a friend or family member?		Yes        No
Take a break from learning?		Yes        No
If you need help deciding what to do next, why not visit our website?
Please indicate how strongly you agree or disagree with the following statements. When answering, think about the WEA as a whole, not just your tutor(s)
(8a) I am treated with respect by staff		Please select.. Strongly agree Tend to agree Neither agree or disagree Tend to disagree Strongly disagree
(8b) I am treated fairly by staff		Please select.. Strongly agree Tend to agree Neither agree or disagree Tend to disagree Strongly disagree
(9) The WEA asks its learners for their views on how it can improve its courses, teaching and facilities		Please select.. Strongly agree Tend to agree Neither agree or disagree Tend to disagree Strongly disagree
(10) And which of the following best describes how the WEA responds to learners’ views?		Please select.. They always respond to our views They sometimes respond to our views They rarely respond to our views They never respond to our views Don't know
Any other comments?